Welcome to Demure World. Please read these terms carefully before using our website or purchasing our exclusive designs. Your agreement is essential.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Demure’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
You may be required to register an account to access certain features of this website. You agree to provide accurate and complete information when registering an account.
This privacy policy sets out how Demure uses and protects any information that you give Demure when you use this website. Demure is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
DEMURE WORLD TRADING FZ-LLC operates Demureworld.com and its associated digital services under the consumer-facing brand DEMURE MAISON.
We grant visitors and customers a limited, personal, non-exclusive, non-transferable and revocable right to access and use Demureworld.com for lawful personal shopping, product discovery, private-client enquiries and other purposes expressly made available through the website.
This permission does not transfer to you any ownership or other proprietary right in the website, its content, technology, designs or intellectual property.
We may modify, suspend, restrict or discontinue all or part of the website or any website feature where reasonably necessary for maintenance, security, operational, legal or commercial reasons.
Unless otherwise stated, the content made available through Demureworld.com, including the DEMURE MAISON name and identity, logos, product names, collection names, couture and garment imagery, photographs, videos, campaign materials, artwork, graphics, illustrations, text, editorial content, product descriptions, layouts, visual presentation, packaging concepts, digital assets and other original content, is owned by, licensed to, or otherwise lawfully used by DEMURE WORLD TRADING FZ-LLC or the applicable rights holder.
You must be 18 years or older to use this website. By using this website, you represent and warrant that you are at least 18 years of age.
You may be required to register an account to access certain features of this website. You agree to provide accurate and complete information when registering an account.
All applicable intellectual-property rights are reserved.
You may view website content and, where technically permitted, retain limited material for your own lawful, personal and non-commercial use.
Without our prior written permission, you may not reproduce, republish, distribute, sell, license, modify, commercially exploit, systematically download, scrape, harvest or create unauthorised derivative works from protected DEMURE MAISON or Demureworld.com content.
Nothing on Demureworld.com grants any licence or right to reproduce or commercially use DEMURE MAISON trademarks, trade dress, designs, photographs, product imagery, campaign materials or other protected intellectual property except as expressly permitted in writing or required by applicable law.
DEMURE MAISON invests substantially in original fashion design, couture development, craftsmanship, photography, campaigns and digital presentation.
Product photographs, campaign imagery and other creative materials displayed on Demureworld.com may not be copied or extracted for unauthorised commercial use, competing product listings, marketplace listings, advertising, catalogues, social-commerce stores, artificial product listings or other commercial publications.
Nothing in these Terms prevents legitimate personal use, lawful commentary, journalism or other uses that cannot lawfully be restricted.
Except for ordinary search-engine indexing and other access expressly authorised by us, you may not use automated systems, robots, spiders, crawlers, scrapers, data-mining tools, scripts or similar technologies to systematically access, extract, reproduce, monitor or collect content or data from Demureworld.com without our prior written permission.
You may not use automated means to:
You must not use Demureworld.com or our digital services:
Where reasonably necessary to protect customers, DEMURE WORLD, payment systems or the website, we may investigate suspected misuse and may restrict or suspend access, cancel affected transactions or take other proportionate action, subject to applicable law and mandatory consumer rights.
Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials and for providing accurate and current account information.
You should notify us promptly through our verified Client Services channel if you reasonably believe your account has been accessed without authorisation.
We may request reasonable verification, temporarily restrict account access or apply additional security controls where necessary to investigate suspected unauthorised activity, fraud or security concerns.
Submitting an order through Demureworld.com constitutes an offer to purchase the selected products subject to the applicable customer terms.
An automated email, webpage or message confirming that we have received an order does not necessarily mean that the order has been finally accepted.
An order may remain subject to payment authorisation, fraud and security checks, product or material availability, verification of customer or delivery information and, where applicable, confirmation of bespoke or private-order specifications.
DEMURE WORLD may decline or cancel an order before final acceptance where there is a legitimate reason, including product unavailability, a material pricing or product-information error, payment failure, failed verification, suspected fraud, unlawful activity or another material issue preventing lawful fulfilment.
Where payment has already been collected for an order that we subsequently cannot accept or fulfil, the payment will be handled in accordance with our applicable refund terms and mandatory consumer rights.
We take reasonable care to present product descriptions, availability, pricing and other website information accurately.
However, typographical, technical, pricing, availability or other genuine errors may occasionally occur.
Where we identify an error, we may correct the relevant website information.
If a material error affects an order that has already been submitted, we will address the affected transaction appropriately, which may include contacting the customer for confirmation or, where legally permissible and appropriate, cancelling the affected order and refunding amounts already paid.
Nothing in this section permits DEMURE WORLD to disregard an accepted transaction contrary to applicable law or to limit any mandatory consumer remedy.
Demureworld.com may contain links to or integrations with third-party services, including payment, delivery, communications, social-media or other digital services.
Where a customer leaves Demureworld.com or independently uses a third-party service, that service may be governed by its own terms and privacy practices.
The presence of a link or technical integration does not mean that DEMURE WORLD controls the independent operations of that third party.
This does not affect DEMURE WORLD’s responsibilities as the legal seller or Merchant of Record for purchases where DEMURE WORLD is identified as the seller.
We reserve the right to take reasonable measures to protect Demureworld.com, DEMURE MAISON intellectual property, our customers, payment infrastructure and digital systems.
Where we reasonably identify conduct that materially violates these Terms, threatens security, infringes intellectual property, involves fraud or otherwise violates applicable law, we may restrict access, preserve relevant records, suspend affected accounts or transactions and pursue remedies available under applicable law.
Any such action will be subject to applicable law and will not exclude or restrict mandatory consumer rights.
These Terms & Conditions (“Terms”) govern access to and use of Demureworld.com and purchases made through the website. Demureworld.com is operated by DEMURE WORLD TRADING FZ-LLC, Ras Al Khaimah, United Arab Emirates (“DEMURE WORLD”, “we”, “us” or “our”). DEMURE MAISON is the consumer-facing brand presented through the website.
By accessing the website or placing an order, you agree to these Terms together with the policies and transaction information applicable to your purchase, including our Orders, Shipping & Returns, Payments & Private Orders, and Privacy, Cookies & Legal terms.
These Terms operate subject to applicable law. Nothing in these Terms is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded, restricted or waived.
The legal seller and Merchant of Record for purchases made through Demureworld.com is DEMURE WORLD TRADING FZ-LLC. Customer orders are placed with DEMURE WORLD and customer payments are made for purchases from DEMURE WORLD.
DEMURE MAISON is the consumer brand under which products are presented and sold. Manufacturers, sourcing partners, logistics providers and other service providers used in producing or fulfilling an order do not become the legal seller or Merchant of Record merely because they manufacture, source, package or deliver products.
Registered office: [INSERT EXACT REGISTERED ADDRESS FROM CURRENT RAKEZ LICENCE]
Trade licence details: [INSERT VERIFIED TRADE LICENCE DETAILS IF REQUIRED FOR PUBLICATION]
You must have the legal capacity required to enter into a purchase under applicable law. If you place an order on behalf of a company or organisation, you confirm that you have authority to bind it.
You may use the website only for lawful purposes. You must not interfere with its security, availability or operation, attempt unauthorised access, submit false or fraudulent information, misuse checkout or payment systems, scrape or commercially exploit website content without permission, or infringe intellectual property, privacy or other rights.
We aim to present product descriptions, materials, colours, measurements, images, pricing and availability accurately. Colours, textures and other visual details may vary between screens and the physical product.
Product availability is subject to stock, production capacity and confirmation. Display of a product on the website does not by itself guarantee availability or constitute an irrevocable offer to sell.
We may correct typographical, pricing, availability or product-description errors. Where an obvious error affects an order, we may contact you to correct the order or cancel the affected order, subject to applicable law and any mandatory consumer remedy.
Prices are displayed in the currency selected or shown on the website. The amount payable for an order will be shown before payment, together with any charges that are expressly identified at checkout.
Any VAT or other tax treatment shown on the website or invoice will reflect DEMURE WORLD’s applicable tax registration and legal obligations at the time of supply.
Complimentary shipping, where offered, does not automatically include customs duties, import taxes, clearance fees or other destination-country charges. Such charges may be payable by the recipient unless the website, checkout or order confirmation expressly states otherwise.
When you submit an order, you request to purchase the selected products on the terms presented at checkout. An automated acknowledgement confirms receipt of your order request but does not by itself guarantee acceptance, stock availability or payment clearance.
We may review an order for payment authorisation, fraud prevention, stock, delivery address, customisation, legal or other legitimate operational requirements. We may place an order on hold while an issue is reviewed.
An order is accepted when we issue an order confirmation or otherwise expressly confirm acceptance after any required payment and operational checks. If we cannot accept an order, any payment already captured for the unaccepted order will be handled in accordance with the applicable payment and refund process and mandatory law.
Orders are normally payable in full before production or fulfilment release. The payment methods available to you are those displayed at checkout or provided through an approved secure payment channel for an assisted order.
Payment may require authentication or additional verification. A declined, reversed, cancelled or failed payment does not create a right to fulfilment.
For assisted or private-client orders, Client Services may issue an invoice, quotation or secure payment link after the order details have been confirmed. Customers should not send full card details or payment credentials by ordinary email, WhatsApp or other unsecured messaging channels.
Where payment is processed through an approved payment service provider, payment credentials may be handled within that provider’s secure environment. We do not intentionally require full card credentials to be stored in our ordinary customer-service systems.
Selected products may offer measurement customisation or other personalised options. Any applicable customisation fee will be displayed on the relevant product page, quotation or order confirmation before you commit to the order.
You are responsible for providing accurate measurements and specifications. Measurements and instructions submitted for a customised order form part of the order record.
Standard measurement customisation does not include major redesign, new pattern development, material substitution, additional embellishment or other bespoke work unless expressly included in the applicable product description or quotation.
Bespoke, made-to-order and Private Collection orders may require consultation, a separate quotation, written specifications, material confirmation, lead-time confirmation and payment before production begins. The transaction-specific quotation or order confirmation forms part of the contract for that order.
Cancellation, return, exchange and refund treatment for customised, made-to-order or bespoke products is governed by the applicable Payments & Private Orders and Orders, Shipping & Returns terms, together with mandatory consumer rights.
Shipping options and any applicable charges or complimentary-shipping offer will be presented through the website, checkout or order confirmation. Service availability may vary by destination and order type.
Delivery estimates are estimates only and may vary because of product availability, production requirements, destination, customs clearance, carrier operations or circumstances outside our reasonable control.
You are responsible for providing an accurate and complete delivery address and contact details. Tracking records, carrier information and delivery evidence may be retained as part of the order record.
Detailed delivery, non-delivery and destination-charge provisions are set out in our Orders, Shipping & Returns terms.
Products may undergo quality-control checks before dispatch. Fulfilment records may include product identity, size, customisation, packaging, security or dispatch information.
We may use manufacturers, sourcing partners, fulfilment providers and logistics providers in connection with an order. Your retail contractual relationship remains with DEMURE WORLD as the legal seller, regardless of the location of manufacture, inventory, fulfilment or delivery.
Returns, exchanges, refunds, cancellations, damaged or defective product claims and non-delivery claims are governed by our Orders, Shipping & Returns terms and applicable law.
We may request the order reference and reasonable supporting information needed to identify and assess a return or claim. Depending on the circumstances, this may include photographs, video, packaging information, shipping labels or other evidence. Such requests support investigation and do not remove any mandatory legal remedy.
Returned products may be inspected where appropriate. We may investigate suspected fraud, abuse, repeated unreasonable claims or misuse of the returns or refund process and take lawful action. A lawful complaint or dispute is not treated as fraud merely because it has been raised.
Approved refunds will normally be processed through the original payment channel or payment instrument where technically and contractually available. Refunds remain linked to the original order, payment reference and documented reason.
For standard-size orders, you are responsible for selecting the appropriate size using the sizing information provided. For customised orders, you are responsible for the accuracy and completeness of the measurements and instructions you submit.
Where a product has been produced in accordance with customer-provided measurements or specifications, inaccurate or incomplete customer information may affect the commercial remedy available, subject always to applicable law and the circumstances of the claim.
Promotions, discount codes, complimentary items, gift benefits or private-client offers may be subject to specific eligibility criteria, dates, products, order values, territories or other conditions communicated with the offer.
Unless expressly stated otherwise, promotions cannot be combined. Participation in one promotion does not create an entitlement to the same or a similar promotion in the future.
We may correct an obvious promotional or pricing error and may restrict or cancel a promotional benefit where there is reasonable evidence of misuse, fraudulent information, automated or scripted redemption, manipulation of pricing or checkout systems, or circumvention of stated eligibility limits, subject to applicable law.
Where gift cards, gift certificates or other stored-value products are offered, the specific terms presented with that product will govern their validity, redemption, transferability, expiry and refund treatment.
The DEMURE MAISON name, logos, visual identity, product imagery, text, designs, graphics and other website content are owned by or licensed to DEMURE WORLD or the relevant rights holder unless otherwise indicated.
You may access the website for personal, lawful shopping and information purposes. Except where permitted by law or with prior permission, you may not reproduce, distribute, modify, scrape, republish, sell, create unauthorised commercial derivatives from, or otherwise commercially exploit website content.
The website may rely on third-party payment, logistics, hosting, analytics, communications, customer-service, security and other technology or service providers. Their own terms or privacy notices may apply where relevant.
A link to a third-party website or service does not by itself constitute an endorsement, warranty or guarantee of that third party.
We aim to maintain a secure and reliable website but cannot guarantee uninterrupted availability. Maintenance, technical failures, security events, telecommunications failures or other circumstances may temporarily affect access or functionality.
We may use reasonable transaction, payment, fraud and security controls to protect customers and the business. An order may be held, declined or cancelled where there is a legitimate security, payment, availability, legal or operational concern, subject to applicable law.
We may retain records relevant to payment authorisation, terms acceptance, customer communications, fulfilment, delivery, returns, refunds and disputes in accordance with applicable requirements.
Where a payment, order, delivery, return or refund issue can reasonably be resolved through customer service, customers are encouraged to contact Client Services first.
If a payment dispute or chargeback is initiated, DEMURE WORLD may provide the relevant payment service provider, acquirer or card scheme with transaction evidence reasonably required to assess the dispute, including order information, invoice or receipt information, applicable terms, product information, customer communications, fulfilment records, tracking and delivery evidence.
Nothing in this section restricts mandatory legal rights or the applicable rules of the relevant payment provider or payment scheme.
Personal information is handled in accordance with our Privacy, Cookies & Legal terms. Information may be processed for purposes including shopping, payment, fulfilment, customer service, security, fraud prevention, legal compliance and dispute handling, as described in the applicable privacy notice.
Cookie, analytics, advertising and similar technologies will be addressed through the website’s applicable privacy and cookie disclosures and consent configuration.
Nothing in these Terms excludes or limits liability, responsibility or consumer rights to the extent that such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, we are not responsible for loss or delay arising solely from circumstances outside our reasonable control, including severe weather, natural disasters, war or armed conflict, government restrictions, customs disruption, carrier interruption, cyber incidents, major payment-network failures, internet or telecommunications failures, or inaccurate information supplied by the customer.
Where such circumstances materially affect an accepted order, we will take reasonable steps to communicate the impact and provide an appropriate resolution in accordance with applicable law.
Questions or complaints concerning an order, payment, delivery, return, refund, product claim or other website matter should be raised with DEMURE MAISON Client Services through the verified contact channel published on Demureworld.com.
We will review complaints by reference to the order record, applicable policies and applicable law. Nothing in these Terms prevents a customer from using a lawful consumer complaint, payment-dispute or other dispute-resolution mechanism.
These Terms and purchases made through Demureworld.com are subject to applicable laws of the United Arab Emirates, together with any mandatory consumer-protection or other rules that apply to the relevant transaction.
Nothing in these Terms is intended to deprive a consumer of mandatory rights or protections that apply under the law of the consumer’s jurisdiction where those rights cannot lawfully be excluded by agreement.
These Terms operate together with our Orders, Shipping & Returns, Payments & Private Orders, and Privacy, Cookies & Legal terms, as well as any product-specific conditions presented before purchase.
Where a specific written quotation, bespoke specification or private-order confirmation expressly addresses a matter differently, that transaction-specific document applies to that matter to the extent legally permitted and subject to mandatory law.
The order record may include the applicable terms version, product and order information, payment reference, customisation information, fulfilment records, delivery evidence and relevant customer communications.
We may update these Terms from time to time for legal, operational, security or commercial reasons. The version applicable to an order is the version presented or otherwise made applicable to that order at the time of purchase, subject to mandatory law.
Material updates to these Terms will be published with an updated effective date.
DEMURE WORLD TRADING FZ-LLC
Consumer brand: DEMURE MAISON
Registered office: [INSERT EXACT REGISTERED ADDRESS FROM CURRENT RAKEZ LICENCE]
Trade licence: [INSERT VERIFIED TRADE LICENCE DETAILS IF REQUIRED FOR PUBLICATION]
Website: Demureworld.com
Customer service: [INSERT VERIFIED CUSTOMER-SERVICE EMAIL / CONTACT CHANNEL]
IMPLEMENTATION NOTE – REMOVE BEFORE WEBSITE PUBLISHING
The Terms above are formatted as the consolidated customer-facing website copy. Before publication, replace the bracketed seller/contact placeholders with the exact verified RAKEZ licence/address and approved customer-service details. Confirm the live tax wording, checkout/payment configuration and Arabic/bilingual publication requirements against the final UAE setup. This implementation note is not part of the customer-facing Terms & Conditions.
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