Privacy Notice, Cookie Information & Website Legal Notice | Last updated: October 2026
1. About This Notice
This Privacy, Cookies & Legal notice explains how personal information may be collected, used, disclosed and protected in connection with Demureworld.com, DEMURE MAISON customer services and related transactions. It also provides information about cookies and similar technologies, the legal operator of the website and important website legal notices.
This notice should be read together with our Terms & Conditions, Orders, Shipping & Returns, Payments & Private Orders and any transaction-specific notices presented when personal information is collected.
2. Website Operator and Data Controller
Demureworld.com is operated by DEMURE WORLD TRADING FZ-LLC, Ras Al Khaimah, United Arab Emirates. DEMURE MAISON is the consumer-facing brand presented through the website.
For personal information processed in connection with the website and DEMURE MAISON customer transactions, DEMURE WORLD TRADING FZ-LLC acts as the relevant business responsible for the processing to the extent required by applicable law.
Registered office: [INSERT EXACT REGISTERED ADDRESS FROM CURRENT RAKEZ LICENCE]
Trade licence details: [INSERT VERIFIED TRADE LICENCE DETAILS IF REQUIRED FOR PUBLICATION]
Privacy contact: [INSERT VERIFIED PRIVACY / CUSTOMER-SERVICE EMAIL]
3. Personal Information We May Collect
Depending on how you interact with us, we may collect information such as your name, email address, telephone number, billing and delivery address, country, account details, order history, product preferences, customer-service communications and other information you provide.
For customised, made-to-order, bespoke or Private Collection orders, we may also collect measurements, sizing information, fit preferences, personalisation instructions, design specifications and other information reasonably required to produce or service the order.
Transaction records may include order number, invoice or receipt information, transaction amount, currency, payment status, payment-provider references, refund references and related reconciliation information.
Technical information may include IP address, browser or device information, website interaction information, security logs, cookie or similar technology identifiers and other information generated when you use the website.
Where you communicate with us through Client Services, concierge, email, messaging or other approved channels, we may retain the content and metadata of relevant communications.
4. Payment Information
Payments may be processed through approved third-party payment service providers, banks, acquirers, card networks, wallets or other payment services made available through the live customer journey.
We do not intentionally ask customers to send full card numbers, CVV/security codes, online-banking passwords or one-time passwords through ordinary email, WhatsApp or other unsecured customer-service communications.
Where payment credentials are entered into a third-party payment environment, that provider may process the credentials under its own security, privacy and regulatory obligations. DEMURE WORLD may receive transaction references, payment status and other information needed to manage, reconcile, refund and protect the order without receiving all underlying payment credentials.
5. How We Obtain Personal Information
We may obtain information directly from you when you browse the website, create or use an account, place an order, request a quotation, contact Client Services, submit measurements, join a mailing list, participate in a promotion, request a return or refund, make a complaint or otherwise interact with DEMURE MAISON.
We may also receive relevant information from service providers involved in a transaction or website operation, such as payment providers, logistics and delivery providers, website and hosting providers, fraud-prevention providers, analytics providers and communications providers, where permitted by law.
6. Why We Use Personal Information
We may process personal information to operate the website; create and manage customer accounts; receive, review and fulfil orders; process payments; issue invoices and receipts; provide private-client and concierge services; produce customised or bespoke products; arrange delivery; handle returns, refunds, exchanges and complaints; provide customer support; maintain transaction and accounting records; prevent fraud and abuse; protect website and payment security; comply with legal, tax, regulatory and contractual obligations; establish, exercise or defend legal claims; and improve our products, services and customer experience.
Where permitted, we may also use contact and preference information to communicate news, collections, invitations, promotions or other marketing information. Marketing communications are subject to applicable consent and opt-out requirements.
7. Legal Bases and Lawful Processing
The legal basis or lawful ground for processing depends on the information, purpose and applicable law. Processing may be necessary to perform or take steps relating to a contract with you, comply with legal obligations, protect legitimate business and security interests, establish or defend legal claims, or operate on the basis of consent where consent is required.
Where consent is the appropriate basis, you may withdraw it as permitted by applicable law. Withdrawal does not necessarily affect processing that was lawful before withdrawal or processing that is permitted on another lawful basis.
8. Order, Production and Fulfilment Information
Information required to produce and fulfil an order may be shared with relevant manufacturers, sourcing partners, artisans, packaging providers, fulfilment providers, logistics providers or other value-chain service providers to the extent reasonably necessary for the applicable task.
For example, a production partner may require a product specification, size or measurement, while a logistics provider may require the recipient name, delivery address and contact details.
Such operational involvement does not make those providers the legal seller or Merchant of Record for the retail transaction.
9. Service Providers and Other Recipients
We may use third parties to support payment processing, banking, fraud prevention, website hosting, e-commerce functionality, cybersecurity, analytics, customer communications, marketing, accounting, professional advice, production, sourcing, fulfilment, logistics and other legitimate business functions.
Personal information should be shared only to the extent reasonably necessary for the relevant purpose and subject to applicable legal, contractual and security requirements.
We may also disclose information where required by law, regulation, court order, competent authority, payment-network rules or to protect legal rights, security, customers or the business.
10. International Processing and Transfers
DEMURE WORLD is based in the United Arab Emirates and operates an international fashion business. Customers, service providers, manufacturers, fulfilment locations, technology providers and other recipients may be located in different countries.
As a result, personal information may be processed or transferred internationally where necessary for the purposes described in this notice. Where applicable law requires safeguards for an international transfer, we will use an appropriate lawful mechanism or other required protection.
11. Data Minimisation and Purpose Limitation
We aim to collect and use personal information that is reasonably relevant to the stated business, transaction, security or legal purpose. We do not intend to collect information merely because it may be available.
Information collected for one purpose may be used for another compatible or legally permitted purpose where appropriate, or where additional notice or consent is provided if required.
12. Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, tax, payment, fraud-prevention, warranty, dispute-resolution, recordkeeping and contractual requirements.
Different categories of information may have different retention periods. Transaction and payment records may need to be retained longer than ordinary marketing preferences or temporary website information.
When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements and operational capability.
13. Security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
No website, communication channel, payment system or storage method can be guaranteed to be completely secure. Customers should protect their account credentials and should not send sensitive payment credentials through ordinary customer-service communications.
Where appropriate, we may use security monitoring, access controls, transaction verification, fraud controls, logs and other safeguards to protect customers and the business.
14. Customer Accounts
If customer accounts are available, you are responsible for keeping your login credentials confidential and for notifying us if you reasonably believe an account has been compromised.
We may apply security controls, suspend access or request verification where reasonably necessary to protect an account or investigate suspected unauthorised activity.
15. Marketing Communications
Where permitted, we may send information about DEMURE MAISON collections, launches, events, private appointments, editorial content, promotions or related services.
You may opt out of marketing communications using the unsubscribe method provided in the communication or by contacting the appropriate published customer-service or privacy channel.
Opting out of marketing does not prevent service communications that are reasonably necessary for an order, payment, delivery, security matter, return, refund or other customer relationship.
16. Private-Client and Concierge Communications
Private-client service may involve direct communications concerning appointments, product selection, measurements, bespoke specifications, quotations, payment status, production and delivery.
Where a customer chooses to communicate through an approved messaging or communications service, information may also be processed by that service under its own terms and privacy practices.
Customers should not transmit full payment credentials, passwords or one-time authentication codes through concierge messaging.
17. Measurements and Bespoke Information
Measurements and fit information provided for a customised or bespoke order are used to prepare, produce, service and document the relevant order and may be shared with a production partner where reasonably necessary.
Customers should avoid providing unrelated sensitive personal information when submitting measurements or bespoke instructions.
Measurements and specifications may be retained with the order record where reasonably necessary for customer service, repeat-order support, dispute resolution, legal compliance or other permitted purposes.
18. Children’s Privacy
Demureworld.com is a fashion retail website intended for customers with the legal capacity to transact. We do not intentionally seek to collect personal information from children in circumstances where parental or guardian authorisation is legally required.
If you believe a child has provided personal information inappropriately, please contact us through the published privacy channel so that the matter can be reviewed.
19. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights concerning your personal information, which may include rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent or information about processing.
Privacy rights are not absolute and may be subject to legal exceptions, identity verification, retention obligations, legal claims and other applicable requirements.
To exercise an applicable privacy right, contact us through the verified privacy channel published on Demureworld.com. We may request reasonable information to verify identity and locate the relevant records.
20. Complaints About Privacy
If you have a concern about how personal information has been handled, please contact us through the published privacy channel. We will review the concern in accordance with applicable requirements.
Nothing in this notice is intended to prevent an individual from contacting a competent data-protection or regulatory authority where that right exists under applicable law.
21. Cookies and Similar Technologies
Demureworld.com may use cookies, pixels, local storage, tags, software development kits or similar technologies to operate the website, remember preferences, support security and checkout, understand website performance and, where permitted, support analytics or marketing.
The technologies actually used on the live website should be reflected in the live cookie notice and consent configuration. We do not intend this document to claim that a particular analytics or advertising provider is active unless it is actually deployed.
22. Strictly Necessary Technologies
Some cookies or similar technologies may be necessary for functions such as website operation, security, network management, shopping-cart functionality, checkout, session management, fraud prevention, language or privacy preferences.
Where applicable law permits, strictly necessary technologies may operate without optional consent because the requested service cannot function properly without them.
23. Preference and Functional Technologies
Where used, preference or functional technologies may remember choices such as language, region, account state or other website preferences to provide a more convenient experience.
Whether consent is required for these technologies depends on applicable law and the way the technology is used.
24. Analytics Technologies
Where enabled, analytics technologies may help us understand how visitors use the website, such as pages viewed, navigation patterns, device categories, general performance and error information.
Optional analytics should be deployed and controlled in accordance with applicable consent and privacy requirements. The live cookie interface should identify the relevant categories and choices where required.
25. Advertising and Marketing Technologies
Where enabled and lawfully configured, advertising or marketing technologies may be used to measure campaigns, understand interactions with marketing or support relevant advertising.
Such technologies should not be represented as active in this policy unless they are actually deployed. Where consent is required, optional advertising or marketing technologies should not be activated before the required consent is obtained.
26. Managing Cookies
Where a cookie preference tool is provided, you may use it to manage optional cookie categories. You may also be able to control cookies through your browser or device settings.
Blocking or deleting certain technologies may affect website functionality, preferences or the availability of some features.
The website should provide an accessible route to reopen or update cookie preferences where required by the live consent configuration.
27. Do Not Track and Similar Signals
Browser and device privacy signals are not implemented uniformly across jurisdictions and technologies. Where applicable law requires recognition of a legally effective preference signal, the live website configuration should be designed to respond as required.
We do not make a universal representation about technical signals that has not been verified against the live website stack.
28. Third-Party Websites and Platforms
The website may contain links to third-party websites, social platforms, payment services or other services. Those third parties may process information under their own terms and privacy notices.
DEMURE WORLD is not responsible for a third party’s independent privacy practices merely because a link or integration is available through the website.
29. Intellectual Property and Website Content
The DEMURE MAISON name, logos, visual identity, product imagery, photographs, text, graphics, layouts, designs, campaigns, digital assets and other website content are owned by or licensed to DEMURE WORLD or the relevant rights holder unless otherwise indicated.
Website content is provided for lawful personal shopping and information purposes. Except where permitted by law or with prior permission, you may not reproduce, distribute, republish, modify, scrape, sell, commercially exploit, create unauthorised derivative works from or otherwise misuse protected website content.
30. Product Designs and Brand Rights
Nothing on Demureworld.com grants a licence to reproduce DEMURE MAISON products, designs, patterns, artwork, embroidery, branding, packaging, campaign materials or other protected material.
Third-party trademarks, names or content appearing on the website remain the property of their respective rights holders.
31. Acceptable Website Use
You must not use the website unlawfully or in a way that may damage, disable, overload, interfere with or compromise the website, its users, its payment environment or its security.
Prohibited conduct includes attempting unauthorised access, introducing malicious code, using automated systems to abuse checkout or promotions, impersonating another person, submitting fraudulent transaction information, infringing intellectual-property or privacy rights, or using website content for unauthorised commercial purposes.
32. Website Availability and Accuracy
We aim to keep website information accurate and the service available, but website content may be updated, corrected or temporarily unavailable.
Product availability, pricing, descriptions, images and other information may change. Material transaction terms applicable to an order will be addressed through the applicable product information, checkout, order confirmation and customer terms.
33. Legal Seller Disclosure
DEMURE WORLD TRADING FZ-LLC is the legal seller and Merchant of Record for purchases made through Demureworld.com. DEMURE MAISON is the consumer-facing brand.
The location of a manufacturer, supplier, warehouse, fulfilment provider or logistics provider does not by itself change the identity of the retail seller.
Customer payments for website purchases are made in connection with the customer’s purchase from DEMURE WORLD through the approved payment channels available for the transaction.
34. Electronic Communications and Records
By using the website or placing an order, you may receive electronic communications reasonably connected with the transaction, such as order confirmations, payment notifications, invoices, shipping updates, return or refund communications and legal or security notices.
Electronic records may be retained as evidence of transactions, terms acceptance, customer instructions, payment status, fulfilment, delivery, returns, refunds and disputes, subject to applicable law.
35. Consumer Rights
Nothing in this notice or the website legal terms is intended to exclude, restrict or waive a consumer right or statutory remedy that cannot lawfully be excluded, restricted or waived.
Customer purchases are also governed by our Terms & Conditions and the transaction-specific policies applicable to the order.
36. Changes to This Notice
We may update this Privacy, Cookies & Legal notice from time to time to reflect changes in law, website functionality, service providers, business operations, security practices or customer services.
Material updates will be published with an updated effective date. Where additional notice or consent is legally required for a material change, it will be handled as required.